Handling IT concerns in any company can be a stressful task, and lying at the base of this stress is a simple imbalance between the capability of work that can be done by any given team, and the amount of work that is flowing in at any given time.

It therefore only stands to reason that, unless you can increase your staff to accommodate the work flow while avoiding Parkinson’s Law, the only surefire method to reduce the stress of working in an IT department is to better educate yourself and your staff in the best practices possible.

Sometimes this is a simple change in day to day work, other times an education comes with the realization that an increase in technology is needed. The purpose of this article is to inform well-meaning IT gurus and workers on some common sense techniques and practices that will increase performance without increasing overhead.

Maintaining an even baseline of efficiency over a certain period of time, barring any changes in the end user technology or any necessary IT training, should allow you to create a timeline for standard trouble tickets. Use this information to inform the end user, as this information removes the dreaded waiting game from their minds, and relieves much of the stress from both receiving and responding to complaints regarding the status of their ticket.

Always attempt to follow up a closed ticket with an attempt to gather feedback from the user. The most important forms of feedback should concern not only the ability of the IT responder, but the source of the problem, whether software, hardware, or both, and the strength of the proposed solution. This is where current technology plays its strongest role, as simplifying the source of software by considering a Dell virtualization server that operates through cloud computing can greatly reduce the complexity of software issues.

Each new ticket received should strive to quickly address the issue of the end user. This does not have to be a full assessment, it simply has to inform the user that their issue is being worked on. Addressing new tickets helps by not only informing the user of the timeline for resolution, but it can also be a source of quick fixes for known issues.

A scheduled day, out of either every quarter, or even every month, for an IT staffer to spend their time in another department, can result in a multitude of nagging problems being resolved. This not only reduces the number of tickets being forwarded, it can result in tickets being rescinded, and will improve the image of your IT department within the company.

Everyone lacks in something, and while this can be easily forgotten when helping others with their problems, it must be understood. Failing to empathize with an end user, or worse, giving poor attitude in response to a problem, can often halt the resolution process instead of speeding it along.

Do you dread going to work every day? Do you hate your job and feel like it’s going nowhere? Do you find it hard to pay the bills because your current job just doesn’t pay well? These are all reasons to find another career – a career that is pays well and provides the challenge that keeps you engaged every day.

With Palaestra Training, you can find that perfect job that will propel your career and life into something you want. You can receive CompTIA A+ certification and Microsoft certifications that will help you find a job or get promoted at your current job.

CompTIA A+ certification boosts a resume tremendously and makes you so much more marketable in the IT world. The fact is that the tech world is not going away any time soon. It’s here to stay and will continue to boom. Be at the front of the tech wave with CompTIA A+ certification and guarantee your spot in any job. Having technological certifications is helpful in any business. Since pretty much any type of company has or needs a tech department, this will give you many opportunities and allow you to set yourself apart from the rest.

Having Microsoft certifications will only make you more marketable in the workplace. Learning how to become a Windows 7 administrator is especially useful for anyone looking to move up or get hired. Windows 7 is the most robust and best operating system Microsoft has created and many companies are starting to transfer to it. With Palaestra Training, you can gain the skills necessary to install, upgrade, migrate, deploy and maintain a Windows 7 business setting. This will make you an invaluable asset to any company.

Whether you’re looking for a challenge or a job that gives you good income, make sure you get the right certifications to excel in the tech world. Let Palaestra Training help you make a difference in your life.

Palaestra Training just released a new series that prepares students for the Project Management Professional (PMP) exam.

This training covers the material in the PMBOK 4th edition, and is packed full of information that will help project managers, IT professionals or anyone looking to manage projects the right way.

The training also includes over 3 hours of Microsoft Project 2010 training and includes MeasureUp exam prep software for the PMP certification exam as well.

As always, Palaestra Training offers a 30-day money back guarantee on all their training products, as well as FREE worldwide shipping.  Visit the PMP Certification Training product page for more details and free full length sample videos from this awesome series.

As you have probably heard at this point if you follow the show American Idol, celebrity gossip, or just happen to watch the news from time to time, Paula Abdul is leaving the show American Idol.

She’s walking away from the most popular show in television history and into an unknown future.  Why would she do this you might ask?  Well from what I’ve read and heard, it comes down to several things: Money, Respect and Overall job satisfaction.

You’re more than likely saying “That’s wonderful, with the economy in the shape it’s in, Paula Abdul is walking away from a multi-million dollar a year job; where all she has to do is sit and be nice to aspiring singers and take an occasional chiding from Simon Cowell.”

Well, you’re right with regard to the fact that millions of people around the world are suffering through economic hardships and she’s turning down an eight-figure deal. On the other hand, money is not always the most important thing in life. I didn’t say it’s not necessary, just that it’s not the most important thing in and of itself.

There really must be a combination of financial reward, respect and an overall feeling that your appreciated and valued.  In other words, we need to feel that we matter.

This leads to me to the title of this blog post, in that IT professionals (and anyone for that matter) can learn a lot from Paula Abdul when it comes to career choices.  Simply being paid a lot doesn’t necessarily equate to happiness.  Even though she was making several million dollars a year from the show, her counterparts were making many times more than that.  Simon Cowell is reportedly making upwards of $45 million for doing basically the same job.

As an IT professional, it’s important to balance financial rewards with the intangibles to find a job that is rewarding mentally, physically and financially.  Many people get stuck in a rut where they feel they can’t leave what they’re doing even though they hate it and subsequently their overall quality of life suffers.  This also has an impact on the people around them as well (i.e. family, friends, children, spouses, etc).  Quality of life is more important than simply being well-paid.  Many people who have a lot of financial success find themselves depressed and overstressed because they reach a certain level but haven’t learned to balance the other aspects of their lives.

As IT professionals, it is crucial to keep your skills sharp and learn new things whenever possible.  This also means constantly working toward keeping a balanced life as much as possible.  Training is critical to developing new skills and keeping marketable.  Some people take classes, some learn online and many self-study with computer training videos at their own pace.  Whichever path you choose, it is important that you keep moving forward.  This not only gives you options and allows you to make changes when it best suites your needs, but it also insulates you to a degree should disaster strike and your forced to quickly find a new job due to downsizing, etc.  If you are thinking about working for yourself there a number of things to consider in order to become a successful entrepreneur.

Don’t be afraid to take the step into the unknown or go after the things you deserve.  Take a lesson from Paula Abdul and seek the quality of life that will truly make you happy.

I’d like to know what you think, was it a wise decision or not?  Can IT professionals take a page from her book and improve their quality of life?

When it comes to getting ahead at work, there are lots of ways to improve your station in life.  Most people want the brass ring, but few are willing to do what it takes to get it.

As the old saying goes, “Some People Dream of Success, While Others Wake up and Work Hard at It”.  It really holds true, and work ethic is what separates the winners from losers.  No matter what the endeavor, be it work, sports, relationships, etc., nothing was ever attained without the consistent application of hard work.

Keeping this in mind, 10 things you can do to get ahead at work, are:

1. Be willing to do the things others wont.  That sounds like common sense, but it’s typically harder than it sounds.  Most people have their ‘”job description” and are resistant do extra work.  The immediate response from most people is “That’s not my job” or “am I getting paid extra for that”?  Be the one who does extra without being told, helps out a co-worker or picks up the slack when the rubber hits the road.
2. Be a team player.  No one likes the person who’s out only for themselves and if you have that mentality it will shine through in everything you do.  Most people have the WIIFM mentality (What’s In It for Me).  Again, separate yourself from the majority of people out there by being willing to help others without expecting anything back.  These things get noticed, even if it’s not an immediate return.
3. Do the job before you Get It.  What this means is that you have to function, as much as possible, in the role you want to get promoted into.  Showing your superiors you can do the job already goes a long way to getting you the gig.  After awhile, everyone already thinks of you in that role and your chances for promotion go up greatly.  Conversely, if you become the best “worker bee” ever, the company will see the value of keeping you in that role.  That seems to be in direct conflict with the first two suggestions, but it’s really not.  You can apply to first two, while taking on management or other roles (depending on where you want to go) and do things with the team in mind.
4. Always be Early.  The old adage “Get in Early and Work Late” holds true even in today’s virtual world.  Employers want to know your committed and being there when they need you goes a long way to that end.  Additionally, it shows co-workers and others that you are a go-to person.  Conversely, not being there or getting in late and leaving early builds resentment among others and brings the whole team down.  Being a leader, means leading by example and the more you do, the more encouraged your co-workers will be to do the same.
5. Model Success.  If you want to achieve a certain level of success, whatever that means to you, the quickest way to achieve that goal is to find someone else who already has achieved that goal, and do what they did.  That sounds incredibly overly-simplistic, and it is.  If you listen to any of the NLP practitioners, perhaps the most famous being Anthony Robbins, they talk in great detail about modeling.  “Success Leaves Clues”, and that really holds true.  Modeling is much more than just wearing the same suit or watch as someone successful.  It means learning what drives them, what beliefs they have, how they approach situations, how they make decisions, etc., and applying those same drivers to your own life. Easier said than done, but you don’t necessarily have to personally meet someone to get an insight into their mind and motivations.  Many successful people have written books and given interviews talking about their lives and what drives them.
6. Set Goals and Be Specific.  Very few things are more frustrating than working hard and getting nowhere.  Without specific, written goals, it’s very difficult to achieve success.  Your goals are your roadmap and will help you get to where you want to go by keeping you focused and on track.  Your goals (i.e. map) need to be specific and focused.  Just as it wouldn’t do you much good to be driving in Chicago with a map of Delaware, you must have a clear vision of what you want and how to get there.
7. Know Your Outcome.  In keeping with setting goals, knowing your outcome helps get you through any situation.  When you enter into a business meeting, interview, etc., know ahead of time what you want to achieve.  By knowing what you want and working backward from there, you can see at any point in time if you are on track, or if things need to be readjusted.  This can be applied to anything, even with things like meeting a new person, going to gym, time spent with family, etc.
8. Be Personable.  People like to feel good about themselves, and are attracted to people who make that happen.  Being upbeat, funny and engaging makes people feel good about themselves.  If people feel better when they’re around you than when they’re not, you’ll attract a great many people.  Some can help you achieve your goals directly, while others will help indirectly.
9. Understand Personality Types.  Almost everyone likes the same basic things (i.e. being liked, feeling appreciated and valued, laughing, feeling secure, etc).  Not everyone fills those things the same way though; and to be successful you need to figure out what connects with each person.  Some people like to discuss family or friends (be social) before getting down to business, while others couldn’t be bothered and just want the facts.  Some like specific details while others just want the bullet points.  Being able to adjust your approach for the different personality types increases your chance for connection and for success.
10. Don’t Take Yourself Too Seriously.  Being motivated and success driven is great and can provide an amazing life.  However, you must learn to balance that with rest, relaxation, good friends, family, etc.  Work, not to mention life, can be very stressful, and if you to be able to actually enjoy the fruits of your labor you need to learn how to pull back occasionally, put things on hold and recharge the batteries.  Be able to laugh at yourself and understand nothing is as important as your health.  Others pick up on that as well, and it helps give a sense of true genuineness to all the other traits mentioned here.

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As a follow up to our post on 25 Reasons Why it’s Great to be an IT Guy (or Girl), I thought I’d contrast that a bit, and list out some reasons why it’s not so good to be an IT Guy. 

Fair is fair, and no matter how thinly you slice it, there are always two sides to every situation. 

If you’ve been around the IT game for any length of time, many, if not most, of these will make sense to you.  So let’s take a look at some of the reasons why it sucks to be the "IT Guy".

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Years ago, being “into” computers meant long, lonely walks home from school, eating lunch at tables far, far away from the “cool kids” and lengthy discussions about the relative impact of photon torpedoes and how Dr. Spock actually could be transported down to the surface of that mysterious planet.

These days, thankfully, Geek is the new Chic and being in the Information Technology (IT) industry offers a lot of opportunities and many benefits that we’ll list below.  When you finish reading our top 25, leave a comment and let us know your top few favorite reasons for being a IT pro.

If you’re in the IT industry, many of these will be common knowledge to you.  If you’re not in the industry yet, or thinking about making a change, you really need to consider these 25 Reasons why it’s Great to be an IT Guy (or Girl).

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As we progress through our professional lives, we all strive to grow and become the best we can.  For some that means management, aspiring to executive positions or business ownership 

To others that means becoming a loyal, valuable employee makes the best decisions possible and brings value to the company they work for.  No matter what your goals, one thing that is common is the need to constantly grow.

Developing new skills, gaining responsibility, and increasing your job satisfaction is what we all strive for.  Icing on the cake is achieving all of this while increasing our income at the same time.  Is that simply pie in the sky, or is that possible?  It’s absolutely possibly, and there people all over the world doing just that.

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With the overwhelming rate of change in all the areas of IT, the skills you have today are outdated tomorrow, so the path you choose can be both exciting and daunting.

And the rise of e-everything the need for IT floods every corner of our lives. Technology has revolutionized communications, computing, productivity, and has had a profound effect the quality of human life.

So much of our lives depend on technology, which means there’s a variety of employment areas to choose from, such as web design, software development, software testing, programming, systems administration, networking, and more. Even jobs outside the IT sector require IT skills.

If you’re contemplating breaking in, consider a few of the highest paid entry level IT jobs as your springboard into an exciting and rewarding career.

The following pay scales are according to the salary.com national averages for the Chicago, Illinois area.

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