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Technical Support

Palaestra Training videos are recorded in .avi format and will play in most media players. Our videos are created using the Techsmith TSCC codec. Our training is delivered on CD and/or DVD and comes with its own media player.

If you want to view the videos in another media player, you'll need to download the TSCC codec from Techsmith's website. It's a free download and very small. It can be downloaded from here http://www.techsmith.com/download/codecs.asp

Our videos can also be played on a Mac using Quicktime and downloading the Techsmith enSharpen codec. It is also a free download and can be downloaded here http://www.techsmith.com/download/codecs.asp



For technical support, please send an e-mail to support@palaestratraining.com