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Microsoft MCDST CBT Combo Pack

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Trainer: Bill Ferguson

Number of Videos: 37
Total Running Time: Over 16 hours!

MCDST Certification Training Combo Pack

This combo packs contains both our 70-271 and 70-272 training series.

The Microsoft Certified Desktop Support Technician (MCDST) certification is designed for help-desk professionals supporting Microsoft Windows and Microsoft Office. MCDST is comprised of two exams, the 70-271 which covers supporting Windows XP at the OS level, and 70-272 which covers supporting applications running on Windows XP, such as Microsoft Office and Windows explorer.

Our Microsoft MCDST CBT Training series combo pack allows you to save BIG while fully preparing you for both the 70-271 and 70-272 exams. Once you pass the MCDST exams, you'll be certified as an MCDST and will have earned an industry recognized certification that is recognized around the world. Some employers require their desktop support technicians to be MCDST certified before they are even allowed to support any Microsoft Windows desktops.


Microsoft MCDST Certification can Improve Your
overall Job Satisfaction, Accelerate Your
Opportunities for Promotion and
Ultimately Increase Your Salary

Top 10 IT Certifications for 2008

Microsoft MCDST Certification remains a consistent top certification in the IT industry. What does this mean for you? It means as a Microsoft Certified Desktop Support Technician, you have documented your proficiency with Microsoft operating systems and your ability to support them. This translates into more job opportunities, and more opportunities for advancement.

MCDST certification covers the skills required of help-desk technicians, customer-support representatives, PC support specialists, technical-support representatives, and technical-support specialists. It's the best way to validate your skills and prove to an employer you have what it takes to be an IT professional. Virtually every industry uses Microsoft windows on most, if not all of their desktops. With MCDST certification, you open opportunities to work in virtually any industry supporting those systems.


World Class MCDST CBT Training

Our Expert Instructor, Bill Ferguson, literally wrote the book on MCDST certification. He is the author of the best selling MCDST Study Guide for Sybex and a world recognized authority on the subject. In addition, Bill is only one of a handful of Microsoft Certified Trainers in the world to be featured on Microsoft's website. So we're very excited to be able to bring you this exceptional training. Bill takes his years of experience and knowledge and gives it you in our easy to use Computer Based Training (CBT) video format. This means you have training you can take with you anywhere and learn at your own pace.

Our MCDST combo pack is a great opportunity to not only get world-class training that you can watch anytime, anywhere while learning at your own pace; it's an opportunity to SAVE BIG in the process! .

-Christopher Rees,
President, Palaestra Training

So much more than just an Exam Prep

Our MCDST Certification Combo Pack training series will certainly prepare you for the exam. It will also give you the training you need to do the job. You'll find yourself using this not just as a study guide, but as a reference guide as well. Solid information you can put to use immediately to get the job done.


What's Covered in our Training

Our MCDST Certification Combo Pack contains all the videos from our 70-271 and 70-272 series is 37 videos on four cd-roms, and over 16 hours of instruction! When you purchase our training, you have the option to download it and have immediate access, or you can have it delivered on cdrom.


MCDST 70-271 Disc 1

  1. MCDST Certification Benefits
  2. Exam Overview
  3. Preparing to Install
  4. Preparing the Computer
  5. Installation Process
  6. Advanced Installation Topics
  7. Managing Access to Resources with NTFS
  8. Shared Folders and Effective Permissions
  9. Managing Printers
  10. Offline Files and Folders

MCDST 70-271 Disc 2

  1. Hardware Management
  2. Desktop and User Environment
  3. Startup and Logon Process
  4. System Performance
  5. Recovering from Boot Failure
  6. TCP/IP Configuration
  7. Name Resolution
  8. Remote Connections and Remote Connectivity Tools
  9. Series Wrap-Up

MCDST 70-272 Disc 1

  1. Introduction and Overview
  2. Installing Microsoft Office
  3. Configuring and Troubleshooting Microsoft Office
  4. Configuring and Troubleshooting Internet Explorer
  5. Configuring and Troubleshooting Microsoft Outlook
  6. Configuring and Troubleshooting Outlook Express
  7. Configuring Application Support
  8. Resolving Usability Issues with Microsoft Office
  9. Customizing the Start Menu and Taskbar

MCDST 70-272 Disc 2

  1. Customizing Internet Explorer
  2. Customizing and Managing Microsoft Outlook
  3. Customizing Outlook Express
  4. Configuring TCP/IP Settings
  5. Configuring and Troubleshooting Name Resolution
  6. Configuring Locally Attached Devices
  7. Configuring Advanced Connections
  8. Configuring Security for Applications
  9. Series Wrap Up

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Free IT Certification Training Videos

Don't forget, you can also watch several free IT Certification Training Videos from each of our training series and see why our trainers have helped people all over the world quickly become certified, expand their careers and increase their job satisfaction.