Microsoft MCDST 70-271 Certification Videos

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Number of Videos: 19
Total Running Time: Over 8 hours!

MCDST Certification Training Videos

The Microsoft Certified Desktop Support Technician (MCDST) certification is designed for help-desk professionals supporting Microsoft Windows and Microsoft Office. MCDST is comprised of two exams, the 70-271 which covers supporting Windows XP at the OS level, and 70-272 which covers supporting applications running on Windows XP, such as Microsoft Office and Windows explorer.

This training series fully prepares you for the 70-271 exam. Our 70-272 is also available from our website, either as a stand-alone purchase or as a 70-271/272 combo pack.

Top 10 IT Certifications for 2008

MCDST certification covers the skills required of help-desk technicians, customer-support representatives, PC support specialists, technical-support representatives, and technical-support specialists. It's the best way to validate your skills and prove to an employer you have what it takes to be an IT professional.

World Class Training

Our Expert Instructor, Bill Ferguson, literally wrote the book on MCDST certification. He is the author of the best selling MCDST Study Guide for Sybex and a world recognized authority on the subject. In addition, Bill is only one of a handful of Microsoft Certified Trainers in the world to be featured on Microsoft's website. So we're very excited to be able to bring you this exceptional training. Bill takes his years of experience and knowledge and gives it you in our easy to use Computer Based Training (CBT) format. Training you can take with you anywhere and learn at your own pace.

I was the technical reviewer for this training, and I have to say it's a great product. Bill's training style is easy to listen to and packed full of information, without being overwhelming. I've been an IT professional for years, and I still learned a few things! This is must-have training for anyone beginning a career in IT, or looking to advance in senior help desk and support roles.

-Christopher Rees,
President, Palaestra Training

So much more than just an Exam Prep

Our MCDST 70-271 training series will definitely prepare you for the exam. It will also give you the training you need to do the job. You'll find yourself using this not just as a study guide, but as a reference guide as well. Solid information you can put to use immediately to get the job done.

What's Covered in our Training

Our MCDST 70-271 Certification series is 19 videos on two cd-roms, and over 8 hours of instruction! Bill's use of live demonstrations, diagrams and illustrations combined with his conversational delivery style make this training as fun as it is informative.

MCDST 70-271 Disc 1

1. MCDST Certification Benefits
2. Exam Overview
3. Preparing to Install
4. Preparing the Computer
5. Installation Process
6. Advanced Installation Topics
7. Managing Access to Resources with NTFS
8. Shared Folders and Effective Permissions
9. Managing Printers
10. Offline Files and Folders

MCDST 70-271 Disc 2

11. Hardware Management
12. Desktop and User Environment
13. Startup and Logon Process
14. System Performance
15. Recovering from Boot Failure
16. TCP/IP Configuration
17. Name Resolution
18. Remote Connections and Remote Connectivity Tools
19. Series Wrap-Up

Free IT Certification Training Videos

Don't forget, you can also watch several free IT Certification Training Videos from each of our training series and see why our trainers have helped people all over the world quickly become certified, expand their careers and increase their job satisfaction.